Privacy Policy

Privacy Notice

This privacy notice discloses the privacy practices for This privacy notice applies to the Deaf Independent Living Association, Inc. DILA Web site and governs data collection and usage.  By using the DILA Web site, you consent to the data practices described in this notice.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

DILA collects personally identifiable information, such as your email address, name, home or work address or telephone number.  DILA also collects anonymous demographic information which is not unique to you such as your zip code.

There is also information about your computer hardware and software that is collected such as your IP address, browser type, domain names, access time and referring Web site addresses.  DILA keeps track of the Web sites and pages our customers visit within DILA, in order to determine what services are most popular. This information is used by DILA to provide general statistics and maintain quality of service regarding DILA’s Web site.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. referral of request for resource information.

Unless you ask us not to, we may contact you via email in the future to tell you about agency updates, upcoming events, fundraising, important information relating to hearing loss, services, or changes to this privacy policy.

DILA Web site will not disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on DILA or the site, (b) to protect and defend the rights of property of DILA and (c) act under exigent circumstances to protect the personal safety of users of DILA or the public.

The DILA Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server.  Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. The purpose of a cookie to tell the Web server that you have returned to a specific page.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience the interactive features of DILA’s services or Web sites you visit.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

DILA will occasionally update the Privacy Notice to reflect company and customer feedback.  DILA encourages you to periodically review this notice to be informed on how DILA is protecting your information.

DILA welcomes comments regarding this Privacy Notice. If you feel that we are not abiding by this notice, you should contact us immediately via telephone at 410-742-5052 v/tty or 443-365-2645 VP or email We will use reasonable efforts to promptly determine and remedy the problem.